When my colleague Alexis Lloyd told me about this patent that routes you to a human operator if you start swearing at the machine caller,
A call processing apparatus comprises a device for answering an incoming call, an interactive voice unit for eliciting information about the call from the customer, a device for analyzing the caller’s response according to predetermined criteria to identify callers having certain behavioral characteristics, and a device for routing callers identified as having these characteristics to predetermined attendant stations. The apparatus therefore permits caller’s having special needs to be automatically routed to suitably trained attendants.USPTO
I cursed not knowing about it sooner. It’s nice to know how to save time when talking with a 🤖 … too bad you’ve got to call on your dark side for it, though. —JM
Sign up for the #CX Briefing with no more than 2019 characters, zero images, and all in plain-text.
As a small courtesy the 2019 #DesignInTech Report PDF link and the 2018 #DesignInTech Report PDF link will be sent to you soon after you sign up! —@johnmaeda